RETURN & EXCHANGE

What is your exchange policy?

You have the right to exchange any product you have purchased directly from www.ameshield.com within 14 days of receiving the item.

The product(s) must be unused – in its original packaging with labels – and in the same condition as when the product was received.

A product may only be exchanged for a product of the same, or lesser, value. If you wish to exchange for a more expensive product, a return must be made, you are able to place a new order for the correct item at your own convenience, and we will issue a full refund once you receive your new order.

Products purchased directly from www.ameshield.com must be returned to our warehouse for an exchange to be made; product(s) cannot be exchanged in a local retail store.

Kindly note that you may be subject for the shipping expenses in returning this package to us, however, www.ameshield.com will cover the shipping costs when shipping the exchanged item to you.

www.ameshield.com does not take responsibility for any items lost during the return shipping.

What is your return policy?

You have the right to return any product you have purchased directly from www.ameshield.com within 14 days of receiving the item.

The product(s) must be unused – in its original packaging with labels - and in the same condition as when the product was received.

Products purchased directly from www.ameshield.com must be returned to our warehouse for a return and we charge 5% restocking fee; product(s) cannot be returned in a local retail store.

Kindly note that you may be subject for the shipping expenses in returning this package to us.

www.ameshield.com does not take responsibility for any items lost during the return shipping.

How do I exchange or return my order?

If you wish to exchange or return your order, please contact us at cs@ameshield.com; we will be happy to provide you with further instructions.

Where should I send my American Shield product for repair if I do not live in the United States?

Please contact the point of purchase to find your local warranty policy including where to submit. American Shield US cannot accept international warranty requests.

When will I receive my refund?

We strive to issue refunds as quickly as possible. You should receive your refund within 15 business days after your returned item(s) is/are received at our warehouse.