FAQ

Can I ship my order to someone else or a different address?

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address (different than billing address).

How do I know when my order ships?

When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).

How do I track my order?

When an order is shipped, we’ll update your account to show the tracking number(s) for an order, and send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can either click on the tracking numbers itself or enter the tracking number(s) into the chosen carrier’s website (FedEx, DHL or USPS) to follow the path of your order from our warehouse to your destination.

What methods of payment does ameshield.com accept?

ameshield.com accepts several forms of payments for your shopping convenience, including both domestic and international versions of the below cards:

Paypal
Visa
MasterCard
Discover
American Express.
Debit cards with a Visa or MasterCard logo are also accepted.
ameshield.com Gift Cards
ameshield.com coupon

The address I typed is correct, but ameshield.com is not accepting it. What should I do?

Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please try Paypal or email us Customer Center at cs@ameshield.com for further assistance.

What do I do if my promotion code doesn't work?

Verify that you entered the promotion code number exactly as shown, without spaces. If problems persist, please refer to the terms and conditions associated with the promotion code.

Why does my credit card or debit card show two charges?

Sometimes credit/debit card statements contain two transactions, but this is only a temporary scenario. When a purchase is made, an authorization charge is placed on credit/debit cards which temporarily hold funds on an account. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization is released at a maximum of 72 hours from the time of order.

For your own protection and security, Ameshield.com may pre-authorize $1 to verify your billing address and credit/debit card information. Upon successful pre-authorization, we’ll authorize the full amount of your purchase (plus any applicable sales tax and shipping fees). If this $1 pre-authorization fails, Ameshield.com will not authorize the full amount of your purchase. This $1 pre-authorization will drop off from your account within 2-3 business days (depending on your financial institution). We will collect payment or charge your debit/credit card only when the order is shipped.

How is sales tax calculated?

Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped.

How to Wash / Clean a American Shield Backpack?

Our backpacks are hand wash only. You can spot clean with a damp cloth or hand wash and then air or line dry. Please do not use detergent or bleach.

How do I pack my pack?

Learn how to properly pack and stow everything you need for a multiday hike in a way that balances your equipment and helps you manage the load.

Loading and packing your pack is key to carrying your load comfortably. Learn how to load your pack in four easy steps.

First, fill the bottom of your pack with your lightest gear. This is great place for your sleeping bag, down jacket and/or tent. You can also fill this area with clothes you know you will not need during the day.

Second, the main pack bag should be packed so that heavy items like cook gear and food are in the middle and close to your back, lighter weight items on the outside.

Third, the lightest items and items you’ll need quick access to during the day like rain gear and lunch should be packed last and at the top of the pack. The pack lid is also a great place to store items that are small and need to be accessed quickly. Your goal is to get “everything”in the pack bag. You’ll be more comfortable and your stuff more secure this way.

Finally, once you’ve got everything packed, use the compression straps to compress and snug the load tightly as possible to keep things from moving around while you hike.y to stay comfortable.

How can I find out about job openings with American Shield?

To browse through our current job opportunities, check out our Careers section.

What happens if i purchase an item that is in pre-order status?

If you have ordered an item that is in pre-order status, please kindly wait patiently till the estimated delivery date stated on on the item's product page. Once the item becomes available and your order has been dispatched, we will send a shipment notification to the email address associated with your order.

How do I use my promotion code?

At the checkout page, to apply your promotion code, click “I have a promotion code”, enter the code, and press “Apply”. Be sure there are no additional spaces before or after the code.

Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code.

I am a social media influencer – can i collaborate with you?

Please contact us by clicking on the SUPPORT button on our website, or email us at cs@ameshield.com.

Be sure to include the following information: Your full name and links to your social pages

Your request will be processed directly by our Collaboration Department who will review it and contact you directly at their earliest convenience.

How do I change or cancel my order?

Contact us by clicking on the SUPPORT button on our website, or email us at cs@ameshield.com within 30 minutes after you have placed your order. Be sure to include your order confirmation number in the correspondence.

Who pays for customs and VAT?

When you order from a country within the USA you pay the price including State TAX and no other fees are added. However, when you order from a country outside of the USA, you will be responsible for the local VAT and customs. Contact your local customs office for more information.

Are you interested in becoming a american shield retailer?

Please contact us at b2b@ameshield.com